Don't let the fact that this service is online deter you: the customer service was great and uploading the necessary documents saved postage and was really quite painless. The closing was at our home, at our convenience. I'm particular about making recommendations, but no hesitations here - I'd highly recommend Barton Creek Lending!
We refinanced with a "Big Bank" in 2004 but our experience with Barton Creek Lending was completely different. We received personalized service from BCLG. We weren't just "account number 123" like we were with the big bank. Our loan officer was always available for us which was important given our hectic schedules. We had quite a few questions that were probably really simple, but they were patient with us and took extra time to explain things until we understood them completely. The personal nature of our loan officer's approach to the refinance process sets Barton Creek Lending worlds apart from traditional, larger mortgage brokers. We highly recommend Barton Creek Lending and we'll be coming back for our next mortgage!
This year my wife and I knew that we were in a position to refinance with rates as they were and our position with our current loan. I was referred to Barton Creek Lending, and the entire process was an excellent experience. I have gone through the loan process many times during my home purchases in the past, but never was the process as easy and pain free as it was with Jason and team. They were always prompt, detailed with the process, and going forward Barton Creek Lending is my lender!!!! Barton Creek lending is a "Top Notch" organization!!
I was referred to Barton Creek Lending after I was turned down from another lending company. With my credit and background, I could not believe that I was turned down – let alone treated as impersonal as I was with the other lender. Barton Creek Lending is first class all the way. Not only was my loan approved, they deliver excellent customer service – something that seems to be lacking in our industry these days. In a service-oriented business myself, I know how important satisfying the customer can be. They were there every step of the way keeping me updated. If you want a first loan or a refinanced loan and want A-1 customer service – Barton Creek Lending is the company you are looking for.
Refinancing can be a little scary if you're dealing with an Organization that doesn't have YOUR best interest (no pun intended) in mind. Barton Creek Lending isn't like that. Jason and his team will always have your best interest in mind. I've had the pleasure of refinancing with Barton Creek Lending and the process from application to funding was a snap. They will take the time to explain everything to you and their automated email system keeps you informed along the way. I would highly recommend Barton Creek Lending to anyone looking for a highly professional group that will get you the best deal possible!
Finally, a true Professional! My family and I had the perfect refinancing experience with Barton Creek Lending Group. Great communication, utmost integrity, all services delivered exactly as promised, timely and efficient, and perfectly convenient! I will be a customer for life and have recommended them to everyone I know. We can't thank them enough for being the exception to the rule in every aspect! Great job!